Dispatch articles

Server Error When Creating a Shipment in Dispatch

Last updated: 8 May 2026

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This solution article may be applicable to users who encounter a "Server Error" when trying to create a shipment in Dispatch.

Cause: The bug is related to the fact that the user has not set a "Default Address" on the user account. The dispatch code relies on a default address for the Billing address in order to generate the shipping invoice.

Solution: Set a Default Address for your account by following the steps below：

1. When you are logged into the App, click on your avatar located at the top right corner of the App, then go to "Account".

2. Scroll down to the section called "My Addresses". Click on "Add New Address" and enter your preferred address, check the checkbox for "Make this my default address" before saving the address. If you already have a preferred address set up in "My Addresses" previously, make sure the checkbox for "Make this my default address" is checked and saved.

How do I calculate the cost of my project?

At the top of your component list page is a Unit Price Estimator button. Click on this to view a custom board game pricing estimate for your project as it currently stands.

Adjusting the number of units to be produced will show the effect of different quantities on the cost per unit. The more units you make, the lower the cost per unit and overall board game manufacturing cost.

Beneath the number of unit selectors, there are two tabs:

Project breakdown: This is a list showing the individual components in your project and the cost associated with each element, helping you understand your custom board game price in detail.

Unit cost price breaks: This is a visual way to show where the major price breaks occur and how this affects the cost per unit.

How do I create an order?

Create an order: At the bottom of your component page, click the ‘Create Order’ button.

Name the order: Give your order a name.

Select projects: Select which projects you wish to add to your order.

Set quantity: Set your quantity of units for each project in your order. A total price indicator will specify the total cost.

Select shipping address: Select the address you’d like this order shipped to. You are also able to add and select a different address.

Review order: Choose a delivery option for your project from the list provided, then click ‘Complete your order’. You will be required to make payment before your order is sent off to review & production.

Important Notes

Only projects including a container/box can be selected.

Only projects with artwork that has passed preflight can be selected.

How do I pay for my order?

If you wish to proceed with a specific order, you’ll need to follow the Order process, which includes:

Confirm quantity & price.

Confirm shipping address.

Review your order.

Once this is done and if you’re happy to proceed, choose a courier service you’d like to go with.

Click on ‘Complete your order’ and you will be taken off to a secure page to make payment.

Once payment has been finalised, your order will now be active and will be reviewed by a Launch Tabletop representative shortly.

How do I choose between the types of boards?

The two most important things to consider are:

The size of the board you need when it's unfolded and ready for play and

The box size you need to fit it into when folded to be put away.

Taking those two things into account, decide on whether you prefer a bi-fold or a quad-fold board, whether you want to print on 1-side or both sides of the board, choose a finish on the printed sides, and select from the sizes available. For more compact board games, you may prefer a bi-fold, whereas long epic adventures may require a large quad-fold board to create an immersive tabletop experience. These formats are ideal for custom-made board games that demand a unique play style or footprint. Read more about our game board options.

Have any questions that aren’t covered above? You may find the answer over in our Knowledge Base.

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