Can I get a refund for my order?

We understand that sometimes things change—whether it’s a mistake in your order, a change of address, or a need to switch shipping methods. Here’s how we can help depending on your order status:

?  If your order has not yet entered production:

You’re eligible for a refund or changes to your order.

Options available:

• Revert your order to a draft – We can cancel the current order, issue a coupon code for the full amount paid, and return your project to draft status. This allows you to make any corrections, update your shipping method or delivery address, and resubmit when ready.

• Request a full refund – We can refund your payment to the original method. Please allow 5–10 business days for the funds to reappear in your account, depending on your payment provider.

Just contact us and let us know which option you’d prefer!

?  If your order is marked as In Production:

At this stage, your order may already be in manufacturing, and refunds may not be possible. However, we’ll do our best to assist.

What we can offer:

• We’ll check if production can be paused.

• If possible, we can revert the order and issue a coupon code for reordering.

• If a full refund is still an option, the standard 5–10 business day refund timeline applies.

Please contact our support team as soon as possible so we can check the status and advise next steps.

?  If your order has already shipped or been delivered:

Unfortunately, once an order has been produced and shipped, we are unable to offer a refund. However, if your order arrived damaged or incorrect, please report a problem so we can investigate and make it right.

If you have any questions, don’t hesitate to reach out—we’re here to help.