Help for Launch Lab, the print-on-demand tabletop and board game manufacturing platform.

Launch Lab

Help for Dispatch, the warehousing and fulfilment service tailored for print-on-demand and mass-produced tabletop games.

Dispatch

Help for TCG Smith, the print-on-demand production service for trading card games with true randomised boosters and premium foils.

TCG Smith

<h2 dir="ltr">Multi-folded rulesheet</h2><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">With Multi-folded rulesheet, the template corresponds to the unfolded sheet. There are two pixel templates included in the template download - One for the Front side of the sheet (when the sheet is unfolded), the other for the Back side of the sheet. On the Front pixel template, you will see the text "Front" on the top left panel, as this is the panel representing the cover when the sheet is folded. Like-wise on the Back pixel template, the panel with the text "Back" (ie the bottom left panel) represents the back cover of the folded rulesheet.&nbsp; <span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">As such, you will be submitting 2 files <span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">for a Multi-folded Rulesheet - One for the front, and one for the back. <br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 dir="ltr">Rulebooklets (4-page, 8-page, 16-page)</h2><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">With 4-page, 8-page and 16-page rulebooks, the template represents a single page instead of the spread. When you prepare the art, you will need to duplicate the template for the number of pages you have configured. The first image corresponds to the front cover and the last image corresponds to the back cover, and the images in between will become the internal images of the booklet based on the order you submit the images.

 Multi-folded rulesheet  With Multi-folded rulesheet, the template corresponds to the unfolded sheet. There are two pixel templates included in the template download - One for the Front side of the sheet (when the sheet is unfolded), the other for the Back side of the sheet. On the Front pixel template, you will see the text "Front" on the top left panel, as this is the panel representing the cover when the sheet is folded. Like-wise on the Back pixel template, the panel with the text "Back" (ie the bottom left panel) represents the back cover of the folded rulesheet.   As such, you will be submitting 2 files for a Multi-folded Rulesheet - One for the front, and one for the back.    Rulebooklets (4-page, 8-page, 16-page)  With 4-page, 8-page and 16-page rulebooks, the template represents a single page instead of the spread. When you prepare the art, you will need to duplicate the template for the number of pages you have configured. The first image corresponds to the front cover and the last image corresponds to the back cover, and the images in between will become the internal images of the booklet based on the order you submit the images.  

Using Launch Lab's template to prepare art for Rulesheet and Rulebooklet (for Tuckboxes)

How to use the the template for Rulesheet and Rulebooklet?

Rulesheet and Rulebooklet (for Tuckboxes) - How to use the template?

<span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Launch Lab interface for uploading PNG/JPG files for cards allows you to duplicate the art. For a card art that is to be repeated, you can upload it once, and click on the menu button on the top right of the art and select duplicate (see image below).&nbsp; <span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51192952600/original/Ssfbm-cdgIh2lJLIaXtQUDE1z9Og6etg2w.png?1731906993" style="width: 532px; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51192952600"> <span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Front-Back correlation of the resulting card deck is based on the art order. The first art on the Front file will be paired with the first art on the Back file, so on and so forth. It is therefore recommended to double check the PDF files our system generates by downloading them from the interface below: <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51192953917/original/d7xKIFak82VuCBQUukSrrA8_tTy3NLhuIg.png?1731907181" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51192953917">

 The Launch Lab interface for uploading PNG/JPG files for cards allows you to duplicate the art. For a card art that is to be repeated, you can upload it once, and click on the menu button on the top right of the art and select duplicate (see image below).    The Front-Back correlation of the resulting card deck is based on the art order. The first art on the Front file will be paired with the first art on the Back file, so on and so forth. It is therefore recommended to double check the PDF files our system generates by downloading them from the interface below:    

Uploading art for cards that use the same card art

I am using the same art for different cards, do I need to upload multiple copies of the same art?

Our team has prepared a video to discuss the process of creating custom punchboard tokens for Launch Lab using Adobe Illustrator. <iframe width="640" height="360" src="https://www.youtube.com/embed/Rt8ECJtZqSk??si=wi1vcHDAgEW5X5No&amp;wmode=opaque" frameborder="0" allowfullscreen="" class="fr-draggable" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation allow-popups allow-popups-to-escape-sandbox"></iframe> In addition to the video, please also read the article below on how to prepare your own PDF: <a href="https://launchtabletop.com/knowledge-base/article/preparing-your-own-production-ready-pdf">https://launchtabletop.com/knowledge-base/article/preparing-your-own-production-ready-pdf</a>

  Our team has prepared a video to discuss the process of creating custom punchboard tokens for Launch Lab using Adobe Illustrator.     In addition to the video, please also read the article below on how to prepare your own PDF: https://launchtabletop.com/knowledge-base/article/preparing-your-own-production-ready-pdf  

A guide for using Adobe Illustrator to create custom dielines for Launch Lab

Creating custom dieline in Adobe Illustrator

Create custom dieline using Adobe Illustrator 

When preparing your artwork for Launch Lab components, it's important to follow our guidelines to ensure your product is printed correctly and professionally. This article explains how to use our artwork templates (dieline guides), submit your files, and avoid common pitfalls.<hr><h2 dir="ltr">What is an Artwork Template?</h2>An Artwork Template—also called a Dieline Template—is a visual guide that helps you position your design elements correctly for print production. It includes key indicators:<ul><li>Bleed – Extend background artwork into this area to avoid blank edges after trimming.</li><li>Cut Line – The final edge where your artwork will be trimmed.</li><li>Margin – Keep text and critical elements within this area to ensure they are not cut off.</li><li>Fold Line – Indicates where folds will occur (if applicable).</li><li>Profile – Shows the outline of the component's shape or size.</li></ul> <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51225434573/original/-ztovHFDe3SQEA8Z_hMDGbcwOZYLO1Cvxw.png?1747631083" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51225434573"><hr><h2 dir="ltr">Submitting Your Artwork</h2>Launch Lab supports JPG and PNG file formats. When you upload these files, our system automatically converts them into production-ready PDFs. <blockquote>⚠️ Important: Do not include dielines in your submitted images. If the template lines (cut, bleed, fold, etc.) are still visible in your artwork, they will appear on the final printed product and cannot be removed.</blockquote> JPG and PNG files are raster formats—they don’t support layers. This means that if you export your artwork with the template still visible, those lines become part of the image itself and will be printed. <h3 dir="ltr">Why do I still see dielines after uploading?</h3>After you upload your artwork, Launch Lab generates a production-ready multi-page PDF. As part of this process, we automatically apply the correct dielines to each page to align your images with our production specifications. This is intentional and expected. These system-applied dielines are for internal use only—to guide our print and cut processes. They are not part of your submitted image and will not be printed on the final product. If you’re comparing this to customers who submit production-ready PDFs:<ul><li>They are required to include dieline layers themselves.</li><li dir="ltr">For JPG/PNG uploads, we handle this for you behind the scenes.</li></ul> So if you see cut lines, fold marks, or margins in the final production PDF: <ul><li>✅ Don't worry—this is normal.</li><li>✅ It doesn’t mean you forgot to remove dielines.</li><li>✅ It simply means your file has been prepared for print following our standard workflow.</li></ul><hr><h2 dir="ltr">Prefer Working With PDFs?</h2>If you're familiar with commercial print production and prefer to handle your own PDF generation, you're welcome to submit production-ready PDF files directly. This bypasses the image-to-PDF conversion process.Learn more here: <a href="https://launchtabletop.com/knowledge-base/article/preparing-your-own-production-ready-pdf" target="_blank">Preparing your own production-ready PDF</a><hr><h2 dir="ltr">Best Practices</h2><ul><li>Always use the dieline template as a reference during design—but remove it before exporting your final files.</li><li>Ensure your artwork dimensions match the required specs for your chosen component.</li><li>Double-check bleed and margin areas to prevent unwanted borders or trimming issues.</li></ul><hr><h2 dir="ltr">Resources</h2><ul><li><a href="https://launchtabletop.com/knowledge-base" target="_blank">Launch Lab Knowledge Base</a></li><li><a href="https://launchtabletop.com" target="_blank">Launch Tabletop Website</a></li></ul>

 When preparing your artwork for Launch Lab components, it's important to follow our guidelines to ensure your product is printed correctly and professionally. This article explains how to use our artwork templates (dieline guides), submit your files, and avoid common pitfalls.   What is an Artwork Template?  An Artwork Template—also called a Dieline Template—is a visual guide that helps you position your design elements correctly for print production. It includes key indicators:   Bleed – Extend background artwork into this area to avoid blank edges after trimming.  Cut Line – The final edge where your artwork will be trimmed.  Margin – Keep text and critical elements within this area to ensure they are not cut off.  Fold Line – Indicates where folds will occur (if applicable).  Profile – Shows the outline of the component's shape or size.         Submitting Your Artwork  Launch Lab supports JPG and PNG file formats. When you upload these files, our system automatically converts them into production-ready PDFs.     ⚠️ Important: Do not include dielines in your submitted images. If the template lines (cut, bleed, fold, etc.) are still visible in your artwork, they will appear on the final printed product and cannot be removed.     JPG and PNG files are raster formats—they don’t support layers. This means that if you export your artwork with the template still visible, those lines become part of the image itself and will be printed.     Why do I still see dielines after uploading?  After you upload your artwork, Launch Lab generates a production-ready multi-page PDF. As part of this process, we automatically apply the correct dielines to each page to align your images with our production specifications.     This is intentional and expected.     These system-applied dielines are for internal use only—to guide our print and cut processes. They are not part of your submitted image and will not be printed on the final product.     If you’re comparing this to customers who submit production-ready PDFs:   They are required to include dieline layers themselves.  For JPG/PNG uploads, we handle this for you behind the scenes.      So if you see cut lines, fold marks, or margins in the final production PDF:      ✅ Don't worry—this is normal.  ✅ It doesn’t mean you forgot to remove dielines.  ✅ It simply means your file has been prepared for print following our standard workflow.    Prefer Working With PDFs?  If you're familiar with commercial print production and prefer to handle your own PDF generation, you're welcome to submit production-ready PDF files directly. This bypasses the image-to-PDF conversion process.  Learn more here: Preparing your own production-ready PDF   Best Practices   Always use the dieline template as a reference during design—but remove it before exporting your final files.  Ensure your artwork dimensions match the required specs for your chosen component.  Double-check bleed and margin areas to prevent unwanted borders or trimming issues.    Resources   Launch Lab Knowledge Base  Launch Tabletop Website  

Learn how to prepare your artwork for Launch Lab components using dieline templates. Avoid common mistakes and ensure your files are print-ready for high-quality production.

How to Use Artwork Templates in Launch Lab | Launch Tabletop Help

Using Artwork Templates for Launch Lab Components

Find answers to your questions about how to correctly prepare art for Launch Lab components

Art Files Preparation

Custom sized Game Boxes are available under the Game Box category in Launch Lab. Select "Custom sized 2-piece game box" in the selection menu below: <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51194311930/original/ZrTv5i_qewgnZOifnki5HPlrh3TjnJULNw.png?1732519609" style="width: 691px; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51194311930"> Once you have selected "Custom sized 2-piece game box", the configuration options below will appear that will allow you to determine the exterior dimensions. <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51194312493/original/DgCwXk4fTwpH3MRcK_bwfaMLws8ru53k8g.png?1732519804" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51194312493"> To see the internal dimensions, click on the tooltip with the symbol "i": <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51194312942/original/WAP6r9Ss-7Nqzn55c0fpes0wiypV1pgiqg.png?1732519979" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51194312942">

 Custom sized Game Boxes are available under the Game Box category in Launch Lab. Select "Custom sized 2-piece game box" in the selection menu below:   Once you have selected "Custom sized 2-piece game box", the configuration options below will appear that will allow you to determine the exterior dimensions.   To see the internal dimensions, click on the tooltip with the symbol "i":     

Configuring custom sized Game Box in Launch Lab

Custom sized Game Boxes

Custom Sized Game Boxes

Custom-shaped Punchboard Tokens are available in Launch Lab and can be configured under our "Punchboard Token Sheet" category. Under "Token Shape and Size", select "Custom Layout" as depicted by the image below: <img src="https://ausattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEyMDU1Mjg3MjAsImRvbWFpbiI6ImxhdW5jaHRhYmxldG9wLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTE3NjE1fQ.KjXu4nOiaO4UzbinOSuzdh6Z6I-psz3gVluv8pvUHG0" style="width: 421px; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51205528720"> Once you have selected "Custom Layout", the user interface will then ask you for the overall shape and size of the board which you will define your custom tokens within. Select the appropriate size that can be fitted with your Game Box. Custom Tokens require vector die-lines to define how they are cut, and you will need to be able to output your own PDF file with vector die-lines for this component. Below are links to an article as well as our Youtube videos that are relevant to this topic: Article: <a href="https://launchtabletop.com/knowledge-base/article/preparing-your-own-production-ready-pdf" rel="noopener noreferrer" target="_blank">Preparing Your Own Production-Ready PDF</a> Videos: <a href="https://youtu.be/Ld2VlgtvYLQ?si=hM-lkB_FHCkKVZGd">How to make custom dielines for your board game using only free apps (Inkscape + Scribus)</a> <a href="https://youtu.be/0npbcAgosKs?si=66PVjgs_9CcP_ShU" rel="noopener noreferrer" target="_blank">The Easy Way to Make Complex Token Shapes for Your Board Game Punchboard</a>

 Custom-shaped Punchboard Tokens are available in Launch Lab and can be configured under our "Punchboard Token Sheet" category. Under "Token Shape and Size", select "Custom Layout" as depicted by the image below:       Once you have selected "Custom Layout", the user interface will then ask you for the overall shape and size of the board which you will define your custom tokens within. Select the appropriate size that can be fitted with your Game Box.  Custom Tokens require vector die-lines to define how they are cut, and you will need to be able to output your own PDF file with vector die-lines for this component. Below are links to an article as well as our Youtube videos that are relevant to this topic:  Article: Preparing Your Own Production-Ready PDF  Videos: How to make custom dielines for your board game using only free apps (Inkscape + Scribus)  The Easy Way to Make Complex Token Shapes for Your Board Game Punchboard   

Configuring custom-shaped punchboard tokens in Launch Lab

Making Custom-shaped Punchboard Tokens

Answers to questions about component options, colors, tips and more.

Component Options

<p dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;">Our team is currently developing a warehousing and fulfilment module for our App, but until that module is released, you may utilise the following pathway to direct a Launch Lab order to our warehouse. Using this method will bypass collection of shipping cost at checkout, such that multi-destination shipping can be arranged with a Launch Tabletop agent and be billed separately. When you place your Launch Lab order, select "Launch Tabletop Warehouse" in the country list of the address input UI:<p style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;"> <p style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;"><img src="https://ausattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTExODA3MDMxOTUsImRvbWFpbiI6ImxhdW5jaHRhYmxldG9wLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTE3NjE1fQ.mw-ojeHTZKBS9tXBbNQRtJ1s7dc8vx_DIp5t00_ptxI" style="box-sizing: border-box; border: 0px; cursor: pointer; max-width: 100%; width: 284px;" class="fr-fic fr-dii" data-id="51180703195"><p dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;"> Because some of the address fields are required (and at the moment not automatically populated), you may input the address details as below:<p dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"> <img src="https://ausattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTExODA3MDMxOTYsImRvbWFpbiI6ImxhdW5jaHRhYmxldG9wLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTE3NjE1fQ.1LhG6ILeBumdnd-WJc7ezxpcjfbHBkNdJ_X1qyvW4Gs" style="box-sizing: border-box; border: 0px; cursor: pointer; max-width: 100%; width: 447px;" class="fr-fic fr-dii" data-id="51180703196"><div style="font-size: 16px;"> </div>Contact Launch Tabletop Support with information about the quantity of games you'd like to ship to each destination, and we will provide you with their shipping estimate.

 Our team is currently developing a warehousing and fulfilment module for our App, but until that module is released, you may utilise the following pathway to direct a Launch Lab order to our warehouse. Using this method will bypass collection of shipping cost at checkout, such that multi-destination shipping can be arranged with a Launch Tabletop agent and be billed separately.  When you place your Launch Lab order, select "Launch Tabletop Warehouse" in the country list of the address input UI:        Because some of the address fields are required (and at the moment not automatically populated), you may input the address details as below:       Contact Launch Tabletop Support with information about the quantity of games you'd like to ship to each destination, and we will provide you with their shipping estimate.    

Instructions for shipping a Launch Lab order to multiple addresses

Shipping to multiple addresses with Launch Tabletop

Shipping to multiple addresses via the Launch Tabletop Warehouse

When ordering your prototype or game through Launch Lab, it’s helpful to understand the key stages your order goes through—from artwork submission to delivery. Here’s a breakdown of the typical timeline, and how you can estimate shipping costs before you place an order. <h3 style="font-size: 16px;">1. Artwork Review</h3> Once you place your order, our production team will first review your artwork. This typically takes 1–2 business days, depending on how many components are in your project. If any issues are found, we’ll reach out with clear feedback and next steps. You’ll have the opportunity to fix and re-upload your artwork before production begins. <h3 style="font-size: 16px;">2. Production</h3> After your artwork is approved, your order will move into production. Our standard turnaround time is 8–12 business days, with most orders completed in about 10 business days. <h3 style="font-size: 16px;">3. Shipping &amp; Delivery</h3> Once your order has been produced, it’s packed and handed off to the courier. Shipping time depends on the method you selected at checkout:<ul style="font-size: 16px;"><li style="font-size: 16px;">Priority Shipping – Estimated delivery in 6–10 days after dispatch</li><li style="font-size: 16px;">Standard Shipping – Estimated delivery in 9–14 days after dispatch</li><li style="font-size: 16px;">Economy Shipping – Estimated delivery in 15–21 days after dispatch</li></ul> These delivery windows begin after production is complete, not from the order date.&nbsp;<h3 style="font-size: 16px;">Want to Check Shipping Costs &amp; Timeframes Before Ordering?</h3> You can view an estimated shipping cost and delivery timeframe directly in your project before placing an order:<ol start="1" style="font-size: 16px;"><li style="font-size: 16px;">Open your project in Launch Lab.</li><li style="font-size: 16px;">Click the Cost Estimator button at the top of the page.</li></ol> <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51223105229/original/WxYcVesz4WjdHsYxKtY1P6MCIdPa7hKhOw.png?1746571119" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51223105229"> <ol start="3" style="font-size: 16px;"><li style="font-size: 16px;">Select the&nbsp;Shipping estimate&nbsp;tab.</li><li style="font-size: 16px;">Enter the destination country, postcode, and quantity.</li></ol> <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51223105264/original/bfCPNK09vZFO8is5hPlYKVgbfgBK-TacVQ.png?1746571128" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51223105264"> You’ll then see an estimate of the total shipping cost and delivery time based on your location and the number of units. If you have any questions about your timeline, order, or shipping options, don’t hesitate to <a href="mailto:support@launchtabletop.com" rel="noreferrer" target="_blank">contact us</a>—we’re here to help!

 When ordering your prototype or game through Launch Lab, it’s helpful to understand the key stages your order goes through—from artwork submission to delivery. Here’s a breakdown of the typical timeline, and how you can estimate shipping costs before you place an order.     1. Artwork Review     Once you place your order, our production team will first review your artwork. This typically takes 1–2 business days, depending on how many components are in your project.     If any issues are found, we’ll reach out with clear feedback and next steps. You’ll have the opportunity to fix and re-upload your artwork before production begins.     2. Production     After your artwork is approved, your order will move into production. Our standard turnaround time is 8–12 business days, with most orders completed in about 10 business days.     3. Shipping & Delivery     Once your order has been produced, it’s packed and handed off to the courier. Shipping time depends on the method you selected at checkout:    Priority Shipping – Estimated delivery in 6–10 days after dispatch    Standard Shipping – Estimated delivery in 9–14 days after dispatch    Economy Shipping – Estimated delivery in 15–21 days after dispatch       These delivery windows begin after production is complete, not from the order date.     Want to Check Shipping Costs & Timeframes Before Ordering?     You can view an estimated shipping cost and delivery timeframe directly in your project before placing an order:    Open your project in Launch Lab.    Click the Cost Estimator button at the top of the page.               Select the Shipping estimate tab.    Enter the destination country, postcode, and quantity.             You’ll then see an estimate of the total shipping cost and delivery time based on your location and the number of units.     If you have any questions about your timeline, order, or shipping options, don’t hesitate to contact us—we’re here to help!    

Learn how long it takes to review, produce, and ship your game with Launch Lab. Includes a guide to checking shipping estimates before you order.

Launch Lab Production & Delivery Timelines: What to Expect

Understanding Review, Production & Delivery Timeframes (and How to Estimate Shipping Before You Order)

Find answers to your questions about shipping, packaging, and fulfillment

Shipping

Once you have submitted the image files to our system, you will be able to download the PDF files generated by our system (Figure 1). These PDF files serve as electronic proofs for you to confirm that the correct content has been uploaded and that there are no design or typographical errors. If you identify any issues, please replace the files before submitting your order. <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51191912311/original/FQcEuYWiZGWRpgx7EgiHjBuf4FWP8eRxsA.png?1731392377" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51191912311">Figure 1. Our system-generated PDF serves as an electronic proof for you to confirm the art before placing an order. When we receive an order, our prepress team will review your files and try to identify any obvious issues that may not have been detected by our automated verification system. If no issues are found, the project will be released for production immediately.As Launch Lab is a print-on-demand service, no separate physical proofs will be provided. However, if you are planning to place a larger order, you might consider ordering a single copy first to evaluate the result before placing the bulk order.

 Once you have submitted the image files to our system, you will be able to download the PDF files generated by our system (Figure 1). These PDF files serve as electronic proofs for you to confirm that the correct content has been uploaded and that there are no design or typographical errors. If you identify any issues, please replace the files before submitting your order.  Figure 1. Our system-generated PDF serves as an electronic proof for you to confirm the art before placing an order.    When we receive an order, our prepress team will review your files and try to identify any obvious issues that may not have been detected by our automated verification system. If no issues are found, the project will be released for production immediately.  As Launch Lab is a print-on-demand service, no separate physical proofs will be provided. However, if you are planning to place a larger order, you might consider ordering a single copy first to evaluate the result before placing the bulk order. 

Previewing your press-ready files for correct layout, content and text before you submit an order to Launch Lab

Proofing your print order

Proofing your Launch Lab order

If our team has flagged an issue with your artwork and asked you to update it, follow the steps below to make the changes: <ol start="1" style="font-size: 16px;"><li style="font-size: 16px;">Log into&nbsp;<a href="https://app.launchtabletop.com" rel="noopener noreferrer" target="_blank">Launch Lab</a>. </li><li style="font-size: 16px;">Click on “My Projects” in the sidebar. </li><li style="font-size: 16px;">Go to the “Archived” tab (ordered projects are moved here automatically). <img src="https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51222865736/original/_rCBHgC9lch9-oDbPzq-4-i8B6LcoTK7gQ.png?1746490284" style="width: auto; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="51222865736"> </li><li style="font-size: 16px;">Find and open the project you need to update. </li><li style="font-size: 16px;">Locate the relevant component and upload the new artwork. </li><li style="font-size: 16px;">Once you’re done, <a href="mailto:support@launchtabletop.com" rel="noreferrer" target="_blank">contact us</a> to let us know—so we can re-review the updated files.</li></ol> If you need help making changes or navigating your project, just reach out—we’re happy to assist!

 If our team has flagged an issue with your artwork and asked you to update it, follow the steps below to make the changes:       Log into Launch Lab.      Click on “My Projects” in the sidebar.      Go to the “Archived” tab (ordered projects are moved here automatically).        Find and open the project you need to update.      Locate the relevant component and upload the new artwork.      Once you’re done, contact us to let us know—so we can re-review the updated files.       If you need help making changes or navigating your project, just reach out—we’re happy to assist! 

Need to fix artwork after placing an order in Launch Lab? Learn how to access archived projects, upload new files, and notify our team for re-review.

How to Update Artwork on an Ordered Project in Launch Lab

How to Update Artwork on an Ordered Project

Find answers to your questions about proofing before placing an order

Proofing

<span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Launch Tabletop is VAT-registered in the UK. For B2C orders with an intrinsic value equal to or less than £135, Launch Tabletop will be collecting 20% VAT on behalf of HMRC at checkout. While intrinsic value evaluated based on the cost of product alone, VAT is applicable to the total cost of product plus shipping and fees.<br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">For B2C orders with an intrinsic value greater than £135, Launch Tabletop will not be collecting VAT at the point of sales. The UK customs will collect VAT (or other customs duties, if applicable) from the recipient at the time of delivery.

 Launch Tabletop is VAT-registered in the UK. For B2C orders with an intrinsic value equal to or less than £135, Launch Tabletop will be collecting 20% VAT on behalf of HMRC at checkout. While intrinsic value evaluated based on the cost of product alone, VAT is applicable to the total cost of product plus shipping and fees.  For B2C orders with an intrinsic value greater than £135, Launch Tabletop will not be collecting VAT at the point of sales. The UK customs will collect VAT (or other customs duties, if applicable) from the recipient at the time of delivery. 

How VAT collection is handled for Launch Lab orders shipped to the UK

VAT for orders shipped to the UK

We understand that sometimes things change—whether it’s a mistake in your order, a change of address, or a need to switch shipping methods. Here’s how we can help depending on your order status:<hr> <h3>?&nbsp;&nbsp;If your order has not yet entered production:</h3> You’re eligible for a refund or changes to your order. Options available:<ul><li>Revert your order to a draft – We can cancel the current order, issue a coupon code for the full amount paid, and return your project to draft status. This allows you to make any corrections, update your shipping method or delivery address, and resubmit when ready.</li><li>Request a full refund – We can refund your payment to the original method. Please allow 5–10 business days for the funds to reappear in your account, depending on your payment provider.</li></ul> Just <a href="mailto:support@launchtabletop.com">contact us</a> and let us know which option you’d prefer!<hr> <h3>?&nbsp;&nbsp;If your order is marked as In Production:</h3> At this stage, your order may already be in manufacturing, and refunds may not be possible. However, we’ll do our best to assist. What we can offer:<ul><li>We’ll check if production can be paused.</li><li>If possible, we can revert the order and issue a coupon code for reordering.</li><li>If a full refund is still an option, the standard 5–10 business day refund timeline applies.</li></ul> Please <a href="mailto:support@launchtabletop.com">contact our support team</a> as soon as possible so we can check the status and advise next steps.<hr> <h3>?&nbsp;&nbsp;If your order has already shipped or been delivered:</h3> Unfortunately, once an order has been produced and shipped, we are unable to offer a refund. However, if your order arrived damaged or incorrect, please <a href="mailto:support@launchtabletop.com">report a problem</a> so we can investigate and make it right.<hr>If you have any questions, don’t hesitate to reach out—we’re here to help.<hr>

 We understand that sometimes things change—whether it’s a mistake in your order, a change of address, or a need to switch shipping methods. Here’s how we can help depending on your order status:        ?  If your order has not yet entered production:        You’re eligible for a refund or changes to your order.     Options available:     Revert your order to a draft – We can cancel the current order, issue a coupon code for the full amount paid, and return your project to draft status. This allows you to make any corrections, update your shipping method or delivery address, and resubmit when ready.    Request a full refund – We can refund your payment to the original method. Please allow 5–10 business days for the funds to reappear in your account, depending on your payment provider.        Just contact us and let us know which option you’d prefer!        ?  If your order is marked as In Production:        At this stage, your order may already be in manufacturing, and refunds may not be possible. However, we’ll do our best to assist.     What we can offer:     We’ll check if production can be paused.    If possible, we can revert the order and issue a coupon code for reordering.    If a full refund is still an option, the standard 5–10 business day refund timeline applies.        Please contact our support team as soon as possible so we can check the status and advise next steps.        ?  If your order has already shipped or been delivered:        Unfortunately, once an order has been produced and shipped, we are unable to offer a refund. However, if your order arrived damaged or incorrect, please report a problem so we can investigate and make it right.     If you have any questions, don’t hesitate to reach out—we’re here to help.      

Home

Launch Lab

Dispatch

TCG Smith

Roles

Resources

About

Shop

Launch Lab

Art Files Preparation

Component Options

Shipping

Proofing

Taxes & Billing

Other categories

Dispatch

TCG Smith

Join Launch Lab now for free