Help for Launch Lab, the print-on-demand tabletop and board game manufacturing platform.

Launch Lab

<span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Launch Tabletop is VAT-registered in the UK. For B2C orders with an intrinsic value equal to or less than £135, Launch Tabletop will be collecting 20% VAT on behalf of HMRC at checkout. While intrinsic value evaluated based on the cost of product alone, VAT is applicable to the total cost of product plus shipping and fees.<br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">For B2C orders with an intrinsic value greater than £135, Launch Tabletop will not be collecting VAT at the point of sales. The UK customs will collect VAT (or other customs duties, if applicable) from the recipient at the time of delivery.

 Launch Tabletop is VAT-registered in the UK. For B2C orders with an intrinsic value equal to or less than £135, Launch Tabletop will be collecting 20% VAT on behalf of HMRC at checkout. While intrinsic value evaluated based on the cost of product alone, VAT is applicable to the total cost of product plus shipping and fees.  For B2C orders with an intrinsic value greater than £135, Launch Tabletop will not be collecting VAT at the point of sales. The UK customs will collect VAT (or other customs duties, if applicable) from the recipient at the time of delivery. 

How VAT collection is handled for Launch Lab orders shipped to the UK

VAT for orders shipped to the UK

We understand that sometimes things change—whether it’s a mistake in your order, a change of address, or a need to switch shipping methods. Here’s how we can help depending on your order status:<hr> <h3>?&nbsp;&nbsp;If your order has not yet entered production:</h3> You’re eligible for a refund or changes to your order. Options available:<ul><li>Revert your order to a draft – We can cancel the current order, issue a coupon code for the full amount paid, and return your project to draft status. This allows you to make any corrections, update your shipping method or delivery address, and resubmit when ready.</li><li>Request a full refund – We can refund your payment to the original method. Please allow 5–10 business days for the funds to reappear in your account, depending on your payment provider.</li></ul> Just <a href="mailto:support@launchtabletop.com">contact us</a> and let us know which option you’d prefer!<hr> <h3>?&nbsp;&nbsp;If your order is marked as In Production:</h3> At this stage, your order may already be in manufacturing, and refunds may not be possible. However, we’ll do our best to assist. What we can offer:<ul><li>We’ll check if production can be paused.</li><li>If possible, we can revert the order and issue a coupon code for reordering.</li><li>If a full refund is still an option, the standard 5–10 business day refund timeline applies.</li></ul> Please <a href="mailto:support@launchtabletop.com">contact our support team</a> as soon as possible so we can check the status and advise next steps.<hr> <h3>?&nbsp;&nbsp;If your order has already shipped or been delivered:</h3> Unfortunately, once an order has been produced and shipped, we are unable to offer a refund. However, if your order arrived damaged or incorrect, please <a href="mailto:support@launchtabletop.com">report a problem</a> so we can investigate and make it right.<hr>If you have any questions, don’t hesitate to reach out—we’re here to help.<hr>

 We understand that sometimes things change—whether it’s a mistake in your order, a change of address, or a need to switch shipping methods. Here’s how we can help depending on your order status:        ?  If your order has not yet entered production:        You’re eligible for a refund or changes to your order.     Options available:     Revert your order to a draft – We can cancel the current order, issue a coupon code for the full amount paid, and return your project to draft status. This allows you to make any corrections, update your shipping method or delivery address, and resubmit when ready.    Request a full refund – We can refund your payment to the original method. Please allow 5–10 business days for the funds to reappear in your account, depending on your payment provider.        Just contact us and let us know which option you’d prefer!        ?  If your order is marked as In Production:        At this stage, your order may already be in manufacturing, and refunds may not be possible. However, we’ll do our best to assist.     What we can offer:     We’ll check if production can be paused.    If possible, we can revert the order and issue a coupon code for reordering.    If a full refund is still an option, the standard 5–10 business day refund timeline applies.        Please contact our support team as soon as possible so we can check the status and advise next steps.        ?  If your order has already shipped or been delivered:        Unfortunately, once an order has been produced and shipped, we are unable to offer a refund. However, if your order arrived damaged or incorrect, please report a problem so we can investigate and make it right.     If you have any questions, don’t hesitate to reach out—we’re here to help.      

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