Launch Tabletop creates print-on-demand board games and accessories, and provides mass production services to the tabletop gaming industry.
Mass Manufacturing
Launch Tabletop Shop





Knowledge Base


Launch Lab


Code 0016: Document is encrypted

Launch Lab

Code 0016: Document is encrypted

Understand and solve document security issues in your print file

Tania Walker, 12 Feb 2023

Share this article

Error: Document is encrypted

Your Launch Lab Preflight Report PDF has returned the following error:

What is the problem?

Your PDF is password-locked, so we are unable to open or print it.

If you didn't set this password deliberately, it's possible that when you are exporting from Illustrator or InDesign, you're using a PDF preset (a particular set of export settings) that includes encryption by default.

How do I fix it?

You can turn off document encryption while exporting your file to PDF from Adobe Illustrator or InDesign.

Alternatively, you can remove the password using Acrobat Pro, though you'll need to remember what password you set.

Affinity software doesn't offer password protection as an option, so no instructions are required for those.

Adobe Illustrator and InDesign

  • In the top menu, click File > Save As…
  • In the Format drop-down list, select Photoshop PDF.
  • Click Save.
  • This will bring up the Save Adobe PDF dialog box.
  • Set your PDF options up as usual.
  • In the left menu of the Save Adobe PDF dialog box, click Security.
  • You will see checkboxes labelled ‘Require a password to open the document’, and ‘Use a password to restrict printing, editing and other tasks’.
  • Make sure these checkboxes are NOT ticked.
  • Click Save PDF.
  • Re-upload your file to Launch Lab.

Adobe Acrobat Pro

As an alternative, password protection can be removed by opening the existing PDF in Adobe Acrobat Pro.

  • Open your PDF in Acrobat Pro.
  • Choose Tools › Encrypt › Remove Security.
  • If the PDF has a Document Open password, click OK to remove it.
  • If the document has a Permissions password, type the correct password in the Enter Password box and then click OK.
  • Save your file and re-upload it to Launch Lab.

Further help

If this error code persists after you upload your modified document, please contact for assistance.


Related articles in 'Using Launch Lab'

Add a Component

Tania Walker, 18 Mar 2024

Code 0005: Object uses RGB

Tania Walker, 2 Mar 2024

What is Launch Lab?

Tania Walker, 28 Aug 2023

Pay for an Order

Tania Walker, 28 Aug 2023

Create customised board game components with Launch Lab

Join Launch Lab for free and build a sample game!

Sign up for free to explore a universe of possibility.

Launch Tabletop helps creators make custom board games.

Keep up to date with new features and releases


Privacy Policy

Terms of Service


Copyright © 2024 Launch Tabletop Ltd. All rights reserved.